Ordering/T&C’s

Ordering FAQ’s

Availability

Please check our availability calender to ensure we have production space for the date you require your stationery.

We  are getting very booked up for most months in 2017 and our diary is starting to fill for 2018.  To avoid disappointed early booking is essential.

Samples

We always advise ordering a sample before placing a full order for your stationery. Samples can be ordered here on our website and customised to suit your colour theme.  We aim to send samples within 14 working days within UK and 21 working days overseas.  However, please note that in busy periods these timescales can increase to a delivery period of 4 weeks due to the volume of both sample requests and orders we receive.  We do have a sample limit of 2 per customer.

Please try and order at least four months in advance to allow us plenty of time to order all the necessary components required to complete your order, book in your delivery date and give you plenty of time to approve all of your wording.

 2015/16 Bookings

Some months in 2017 are now almost fully booked and priority will be given to those who have reserved their order with a deposit.  A £25 deposit is required to reserve the date you would like your items to arrive.  The balance of your order will be invoiced to you approx 6 weeks before your items are due to be sent out, or via a previously agreed payment plan.

How do I order my stationery?

Please either email us at enquiries.ccws@gmail.com  with the date of your wedding and your requirements or telephone us on 07401068571 .  Alternatively contacts us via the online contact form and we will then contact you to discuss your requirements further, book your production slot and/or send you an invoice for payment. We require a minimum of 8 weeks to produce your stationery.

Who do I pay for my order?

Orders for samples can be placed online using your credit/debit card securely via Sage Pay or Paypal via our Sample Boutique or by contacting us directly.  You can book a production slot in advance and pay only a £25 non refundable booking deposit to secure a space in our diary. Booking deposits are deducted from your outstanding stationery balance. Please contact us enquiries.ccws@gmail.com to book your production slot.

How long will my order take?

Orders  are delivered on a specified delivery date agreed between ourselves. Express delivery slots may be available at an additional cost of £50. We endeavour to dispatch express orders within 21 days. Please contact us to check availability for an express delivery slot.

Do you help with wording our stationery items?

Upon placing your order and approximately 4-6 weeks before your production date we will email you requesting all the information you would like included and then put together drafts which are emailed over to you for approval to help you to compile the perfect wording.

Is there a minimum order?

We have a minimum order quantity of 10 invitations. Please order a couple of extra invitations to allow for mistakes when writing, any guests you may have forgotten and spares to avoid needing extra invites at a later date.

Can I have my stationery in a language other than English?

Yes we have supplied invitations in quite a few different languages. For languages other than English, please contact us prior to placing your order and we will be happy to help.

Draft

Once we have received your order we will email you a proof copy for your approval. Please check all the details, make any amendments and let us know if you are happy with your drafts. You will have the opportunity to change any script or fonts at this stage.

Fonts

We select each font to complement our designs, however alternative fonts and colours are available for some designs. Please contact us to discuss other options if you would like to change the fonts.

I can not see the design I like in my colour

If we do not display your colours on our website, please send us a swatch of your desired colours and we will endeavour to colour match for you. Please email us your swatch requests.

Civil partnerships

Please contact us if you are celebrating a civil partnership we would be delighted to help you with your stationery requirements.

Do you ship internationally?

We ship worldwide.

Copyright

All designs and photos are copyright of Crystal Couture Wedding Stationery.  All rights reserved. Any redistribution or reproduction of part or all of the contents or designs in any form is prohibited.

Do you offer a Payment Plan?

An interest free payment plan option is available for orders over £200 as an alternative for brides who wish to budget and spread the cost of their stationery. A £25 deposit is required at the time of ordering. The remainder of the balance can then be spread with weekly or monthly payments via paypal invoicing.  Please contact us for details.

 

Terms & Conditions

The following terms and conditions apply to all transactions placed on-line, by email, telephone or post with Crystal Couture Wedding Stationery. Please read carefully before placing your order.  By using this site, you are agreeing to the terms and conditions as set out below.

Upon receipt of your order, a £25 non-refundable deposit will be required. This allows Crystal Couture Wedding Stationery to begin creating your order. The deposit secures the price of items confirmed at the time of ordering.

Goods will only be dispatched upon receipt of full and final payment.

We accept the following payment methods:  PayPal using your debit or credit card or by Bank Transfer.

In the event of an order being cancelled, all work completed that exceeds the deposit must be paid for.

Our cancellation policy is as follows:-

Up to 6 months prior to delivery date – 50% deposit will be retained.

3 months prior to delivery date – 75% of total balance.

30 days or less – Full balance of payment will be required.

Drafts:  Proof reading is the responsibility of the client.  All drafts will be emailed to you for approval a confirmation email from yourselves will be required to confirm you are happy for us to proceed with printing your stationery.  Crystal Couture Wedding Stationery can not be held responsible for any errors on your completed stationery not picked up on at the draft stage.

All products remain the property of Crystal Couture Wedding Stationery until full payment has been received and cleared. Nationwide orders will be sent via Parcel Force recordered delivery and a signature will be required to confirm receipt of delivery. Mainland UK Delivery charges for postage and packing are calculated by weight.

A guide to the scale of charges is as follows:

Orders up to 1kg – £12.00 per delivery

Orders 1kg – 2kg –  £15.00 per delivery

Orders 2kg – 10kg –  £20.00 per delivery

Please contact us for overseas shipping prices which will be sent fully tracked via FedEx.

Orders can also be collected direct from our studio free of charge and if you are based within a 25 mile radious of our studio we also offer a delivery service.

All orders are carefully packed to avoid damage in transit. Crystal Couture Wedding Stationery cannot be held liable for goods lost or damaged in transit and shall not be responsible where any failure or delay in delivery is due to circumstances beyond our control.

It is the responsibility of the client to examine  goods on arrival and notify Crystal Couture Wedding Stationery  within 7 working days of delivery (email is acceptable) of any apparent damage, defect or shortage. If an error/fault is discovered, the original incorrect/faulty stationery must be returned to Crystal Couture Wedding Stationery where we can put right any errors. Postage will be reimbursed if the error is that of Crystal Couture Wedding Stationery.

Health and Safety:   Please be aware that due to small parts in our Wedding Stationery, they are not suitable for young children.

All designs and photos are copyright of Crystal Couture Wedding Stationery.  All rights reserved. Any redistribution or reproduction of part or all of the contents or designs in any form is prohibited.

Crystal Couture Wedding Stationery will not share your personal details with any third party.

Crystal Couture Wedding Stationery reserves the right to use images of your stationery on our website.

It is your responsibility to obtain the correct copyright permission for hymns, readings or pictures to be included in their stationery. You agree to indemnify Crystal Couture Wedding Stationery against any action for breach of copyright of such items. Crystal Couture Wedding Stationery shall not be responsible for any delays or failure to perform its obligations if such delay or failure  is caused by events or circumstances beyond its control. This includes but is not limited to acts of God, war, fire, strikes, failure of communications or computer systems, shortage or unavailability of raw materials, or extreme weather.

In such circumstances Crystal Couture Wedding Stationery will endeavour to perform its obligations as soon as is reasonably practicable but accept no liability to compensate you for any loss or inconvenience arising from such delay or failures described above.

 

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