Terms & Conditions

Terms & Conditions

The following terms and conditions apply to all transactions placed on-line, by email, telephone or post with Crystal Couture Wedding Stationery. Please read carefully before placing your order.  By using this site, you are agreeing to the terms and conditions as set out below.

Upon receipt of your order, a £25 non-refundable deposit will be required. This allows Crystal Couture Wedding Stationery to begin creating your order. The deposit secures the price of items confirmed at the time of ordering.

Goods will only be dispatched upon receipt of full and final payment.

We accept the following payment methods:  PayPal using your debit or credit card or by Bank Transfer.

Bank:  Lloyds Bank

Payee Name: Crystal Couture Wedding Stationery

Sort Code: 77-66-12

Account Number: 22063960

In the event of an order being cancelled, all work completed that exceeds the deposit must be paid for.

Our cancellation policy is as follows:-

Up to 6 months prior to delivery date – 50% deposit will be retained.

3 months prior to delivery date – 75% of total balance.

30 days or less – Full balance of payment will be required.

Drafts:  Proof reading is the responsibility of the client.  All drafts will be emailed to you for approval a confirmation email from yourselves will be required to confirm you are happy for us to proceed with printing your stationery.  Crystal Couture Wedding Stationery can not be held responsible for any errors on your completed stationery not picked up on at the draft stage.

All products remain the property of Crystal Couture Wedding Stationery until full payment has been received and cleared. Nationwide orders will be sent via Parcel Force recordered delivery and a signature will be required to confirm receipt of delivery. Mainland UK Delivery charges for postage and packing are calculated by weight.

A guide to the scale of charges is as follows:

Orders up to 1kg – £12.00 per delivery

Orders 1kg – 2kg –  £15.00 per delivery

Orders 2kg – 10kg –  £20.00 per delivery

Order can also be collected direct from our studio free of charge and if you are based within a 25 mile radious of our studio we also offer a delivery service.

All orders are carefully packed to avoid damage in transit. Crystal Couture Wedding Stationery cannot be held liable for goods lost or damaged in transit and shall not be responsible where any failure or delay in delivery is due to circumstances beyond our control.

It is the responsibility of the client to examine  goods on arrival and notify Crystal Couture Wedding Stationery  within 24 hours (email is acceptable) of any apparent damage, defect or shortage. If an error/fault is discovered, the original incorrect/faulty stationery must be returned to Crystal Couture Wedding Stationery where we can put right any errors. Postage will be reimbursed if the error is that of Crystal Couture Wedding Stationery.

Health and Safety:   Please be aware that due to small parts in our Wedding Stationery, they are not suitable for young children.

All designs and photos are copyright of Crystal Couture Wedding Stationery.  All rights reserved. Any redistribution or reproduction of part or all of the contents or designs in any form is prohibited.

Crystal Couture Wedding Stationery will not share your personal details with any third party.

Crystal Couture Wedding Stationery reserves the right to use images of your stationery on our website.

It is your responsibility to obtain the correct copyright permission for hymns, readings or pictures to be included in their stationery. You agree to indemnify Crystal Couture Wedding Stationery against any action for breach of copyright of such items. Crystal Couture Wedding Stationery shall not be responsible for any delays or failure to perform its obligations if such delay or failure  is caused by events or circumstances beyond its control. This includes but is not limited to acts of God, war, fire, strikes, failure of communications or computer systems, shortage or unavailability of raw materials, or extreme weather.

In such circumstances Crystal Couture Wedding Stationery will endeavour to perform its obligations as soon as is reasonably practicable but accept no liability to compensate you for any loss or inconvenience arising from such delay or failures described above.

Once stationery is received by you, it is your responsibility to ensure that it remains in good condition. Stationery should be stored flat where possible, and in any event must be stored in a dry environment at room temperature. If exposed to damp or very hot/cold conditions, stationery may become bent or damaged and this is not a fault of the product.

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